Cancellation Policy

Dog Walking Cancellation Policy

We understand that plans can change. However, walk times are reserved exclusively for your dog(s), and late cancellations impact our schedule and availability.

• 48+ hours’ notice: No charge.
• 24–48 hours’ notice: 50% of the scheduled walk fee is payable.
• Less than 24 hours’ notice: 100% of the scheduled walk fee is payable.
• Missed visits / no access: If we arrive and cannot safely access the property or dog(s), the full walk fee is payable.

Block bookings: Where possible, please give 2 weeks’ notice for holidays. Repeated short-notice cancellations may result in loss of a reserved time slot.

Pet Sitting / Overnight Stay Cancellation Policy

Overnight bookings reserve exclusive dates, particularly during peak periods. Cancellations can prevent us from rebooking those dates.

• 28+ days before start date: The booking deposit is non-refundable.
• 14–28 days before start date: 50% of the total booking fee is payable (including deposit).
• Less than 14 days before start date: 100% of the total booking fee is payable.
• Early return: If you return home earlier than planned, the full original booking fee remains payable.
• Payment of cancellation balances: Any outstanding cancellation balance must be paid via bank transfer on the date of cancellation.

Peak Periods

For bookings that fall within peak periods, additional restrictions may apply due to limited availability and high demand.

Peak periods include:

• UK School Holidays as set by Rochdale Borough Council (or the Client’s local authority where different and confirmed in writing).
• 1 June – 31 August.
• 20 December – 3 January.
• All Bank Holidays in England & Wales.

• Deposits remain non-refundable.
• 21 days or less notice may result in full payment being required.
• Dates are not secured without a deposit.
• Peak periods will be confirmed at the time of booking.